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Hockett & Olsen Automotive
1278 Ferncliff Ave NE
Bainbridge Island, WA 98110
47.635551 -122.510206
4.67/5.00 average rating
6 reviews
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  Chuck 12/11/2014
Easy on-line appointments. Friendly email presence. Super friendly and accommodating in person! If you want to be treated like a Customer by skilled Professionals, H&O is your repair shop!
  Judy 05/30/2013
we like Cameron and the shop
  David 04/27/2013
We've had 3 different vehicles repaired at Hockett & Olsen during the past 12 months and without exception we have been pleased with their work and their flexibility in fitting us in (when we've needed emergency work performed).
  Teita,Mark,Emma 12/20/2012
Your work was exceptional!! Thank you. You're the best!!
Shop Comment
Thanks Teita!
  Leon (Andy) 11/02/2012
  Kelly 03/21/2013
Usually receive great service. At last appt, however was told breaks needed to be done, but when I returned to have them worked on was told nothing was wrong. The person who had worked on my car previously incorrectly assessed the my breaks. Received a seemingly inflated quote should I be interested in having the breaks done in the future. My car had been cleaned when I picked it up and I appreciated that. Will still return for basic service, oil changes,etc.
Shop Comment
I am sorry about the confusion regarding the brakes on your car. As you know, we always strive to give the best service possible. Occaisionally, we will make a mistake in our assessments of brake material remaining. I would rather admit that we were inaccurate and not replace the brakes (even though we told you that they need replacement) and return your vehicle to you without replacement, than to replace them before they are needed. We never want to do work that is not warranted. I reviewed the brake estimate that Bob gave you. It includes a brake fluid flush which Honda recommends every 36 months. It also includes cleaning and adjusting the rear brakes and replacement of the Akebono front brake pads with new AC Delco brake discs. The rear brake adjustment will help the front brakes last longer. I am sure that this is why the replacement cost seems inflated. Thank you for noticing that we helped clean out the car for you. It is part of our initiative to add value to the service that we provide. I hope that this makes you feel better about your recent service visit. We value you as a customer.
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1278 Ferncliff Ave NE
Bainbridge Island, WA 98110
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